Subject to your rights by law, we will only accept the return of Products if:
1. You change your mind within 7 days of the goods being received
2. We accept that you have received a product from us that is different to the one you ordered, in which case we will replace the incorrect product with the correct product.
3. We accept that the Products were damaged or faulty at the time of delivery to you, in which case we will replace the Products.
You must pay all costs of returning Products to us, however, we will refund those costs if we accept the return of products for reasons 2 or 3.
Please return Products to:
ATT: MICHELLE STEWART
Bohemian Rose Pty. Limited
PO BOX 400, BERRY NSW
Change of mind
Should you no longer require your goods, or the goods are simply unwanted, we will offer an exchange to the value of the goods within 7 days of your order being received. In this case, please notify us of your intent to return the goods by email to . Items must be unused and in perfect resale condition, accompanied by a valid order reference and authorisation number provided to you by our customer service team. Bohemian Rose is not liable to cover costs of returned goods. After the 7 day period has passed we have the right to refuse an exchange on purchased items.
If you believe that the product you received is not what you ordered, please notify us by email at .If we accept that you have received a Product from us that is different to the one you ordered we will replace the incorrect product with the correct product.
Faulty/ Damaged Goods
If for any reason the goods you receive are faulty or damaged in any way we will be happy to exchange the items or offer a full refund. The damaged product will be replaced with the same item as soon as possible. An alternative product will be offered in cases where stock is no longer available. Please note that it is necessary to provide photographic evidence of the damaged goods. In severe cases, we may choose to collect the damaged products from you for Quality Review investigation. Where goods are believed to be faulty, please notify us of your intent to return the goods by email
Proof of postage must be obtained for your return item, incase in the unlikely event that we do not receive the parcel.
Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate. Where a refund is due, this will be processed onto the credit/ debit or via Paypal with which the purchase was made, within 2 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.